@erol_karaseki
Erol Karaseki
Service Delivery Manager @TELCOSET | Multi-Expertise in Managed Services & Support Services | 10+ Years, 400+ Corporate Customers, Microsoft Certified Systems Engineer (MCSE), ITIL4, DORA, Lead Auditor
Welcome my LinkedIn Profile... For more than 10 years, I have been providing services in the field of corporate systems, network solutions, cyber security, and data center infrastructure solutions with ITIL-based service management and solutions created according to international project standards, and according to the needs of corporate customers operating in different sectors. By managing a technical team specialized in on-site and/or remote service for the whole of Türkiye with the 24/7 Call Center, I ensure that daily calls from customers are resolved in the fastest, most accurate, and effective manner within the relevant SLA period. I started my career in 2011 as a "Helpdesk & System Support Specialist" at MAYAICT, which provides system integrator, outsourcing, and IT/technology consultancy services and partners with Microsoft, HP, IBM, DELL, Cisco, 3Com, Trend-Micro, McAfee. I provided technical support for 120 customers and 12 hosts (70 customers at HQ), 23 retail locations (store), 1 warehouse (depot), and local and remote support for 20+ calls per day. In 2012, I transferred to BILTAM, which provides consultancy, design, sales, training, maintenance-support services on a network, security, data center, and collaboration as a "Service Desk Specialist". I ensured that 6,800 cases (annually) were resolved together with the technical team. Due to my successful job performance, I was promoted to the position of "Service Desk Executive" (2016). Since December 2022, I have been continuing as a “Service Delivery Manager” at TELCOSET. I am responsible for 24/7 support management in different areas within the scope of projects, requests, incidents, problems, change, version and configuration management, and reporting within the scope of system components (server, data storage, operating systems). For more info please check my Linkedin profile. Feel free to connect with me here on Linkedin if you'd like to stay in touch. Contact > erolkaraseki@hotmail.com
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