Gökhan Kara

www.gokhan-kara.com Gokhan Kara has been working in customer experience area since 2011. He worked for Turkcell, Vodafone Turkey, Fibabanka and Enerjisa for 10 years. He is a Certified Customer Experience Professional (CCXP). He is the first CCXP in Turkey, one of the 1300 in the world. He is a founding network leader of 2 times award winner Customer Experience Professionals Association (CXPA) Istanbul local network and also he served as global Board Member to CXPA between January 2020 to December 2022. He is chairing of judges in prestigious customer experience awards such as International CX Awards and UK CX Awards. He’s the winner of “CXPA-2019 CX Impact Awards”, selected as “CXM-2019 Top 25 CX Leader of The Year”, “2020 Top 150 Global Thought Leader and Influencer” and “CXM-2022 Top 4 CX Influencers”. He attended international CX summits in London, Stockholm, Amsterdam, Berlin and Vienna as a keynote speaker. After corporate life, he worked for Pisano from 2020 February to 2023 October. Also, he worked as Customer Experience Trainer and Senior Consultant at Voxal Consulting from August 2020 to August 2025. Currently he’s working for his own company “XMP-Experience Management Partner”. He delivers trainnings and gives consultancy to the best companies of Turkey, such as Turkish Airlines, Ford, Otokoç and Istanbul Grand Airport. In 2024, he delivered 500 hours CX trainings for more than 25 companies and influenced more than 1000 people by these trainings. He’s writing articles for Harvard Business Review Turkey since 2018. He is a lecturer at MEF University and gives Customer Experience Management course for 5 years. In 2024, he teached CX to 35 bachelor degree students. In 2022, he posted a CX course on Udemy and reached more than 600 students in one year. He published his first CX book in December 2022, it's called: "Customer always want an experience." His book is sold 2000 pieces in three months. Also the book was published in English in 2024. Also he's volunteering for YGA since 2008 and he's a YGA alumni. He’s Global Talent visa holder from the UK and he lives in London since September 2023. He has deep knowledge about Customer Experience Maturity Assessment, CX measurements, customer journeys and creating customer focused culture. He gives trainings and consultancy to companies for better customer experiences.