@yigit_karatas
Yigit Karatas
Digital Product & Process Lead at Vodafone | Researcher @Kadir Has CESD | Global Shaper @World Economic Forum | University of Oxford
Digital Product & Process Lead · VodafoneIstanbul, Türkiye
Championing Vodafone's digital transformation, my current role as Digital Product & Process Lead has me at the forefront of integrating AI to enhance customer service efficiency. Our success with TOBi, the AI-powered chatbot, demonstrates a significant milestone in customer interaction, handling over a million queries monthly. The development of 'intelligent care' systems through machine learning also stands as a testament to our innovative approach.
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